FAQ (Frequently Asked Questions)

1.  How do I know this is not a scam?
2.  My utility says there are no mistakes.  Why are they wrong?
3.  Why is it common for utility bills to contain errors?
4.  How do I benefit from a utility audit?
5.  What happens if a billing error is identified?
6.  Can't we do this ourselves?
7.  How do you get paid?
8.  I received some marketing info from you.  Why?

Q.  How do I know this is not a scam?

A.  Unlike actual scams that ask you to pay upfront to avoid service disconnection, or some other bogus reason, we don't ask for money to start our service.  We only bill you once you have received your credit or refund.  You control your money and when to pay us, knowing then that you fully benefited from our services.  Please check our testimonials, clients, and our Florida Division of Corporations record for further validation that we are legitimate.

 And below is an actual example of a refund* we helped a client obtain:

Q.  My utility says there are no mistakes.  Why are they wrong?

A.  Where do we begin?  For starters, with all the rates, taxes, tariffs, and people involved with providing your utility bill, you statistical have a very high probablity of an error.  Some sources claim the chance of an error can be as low as 50%, others say 75%+.  Why take a chance?  Plus, check our resources for newsworthy examples of utility mistakes.
Assuming this utility person you spoke with is correct and there is no mistake, isn't it worth validating?  Remember, if you read about our services, we only bill you once we have confirmed a credit or refund for you.  In other words, if you don't get any money back, there is nothing for you to pay us.  However, if there is a mistake and you trusted the utility person, you will continue to pay those higher bills.  Why take this risk?!?!?
Lastly, unfortunately the good people working at the utility don't know absolutely everything, and sometimes can be wrong.  Here's an example email* of where we educated utility staff on the appropriate taxes and statutes on how far back to credit a customer:

Please note how persistent we needed to be in order to get the accurate credit calculation.  This is not unusual.

Q.  Why is it common for utility bills to contain errors?

A.  We touched on this a bit already, but to elaborate... Utility bill errors are extremely common because the entire process is complex and confusing.  Meter changes, rate structures, various taxing authorities, multiple services, volume of invoices, computer systems, accuracy of consumption, and staffing are just a few of the reasons that your utility bill may contain errors.  Our specialists navigate these issues on your behalf to ensure you are being billed accurate and fair.

Q.  How do I benefit from a utility audit?

A.  Utility Revenue Recovery Specialists, Inc. will utilize years of utility billing experience and analysis to review your bills at no cost to you.  We will confirm your bills do not contain incorrect tax charges, wrong rates, inappropriate surcharges and other possible billing mistakes.  Our audit will provide you with peace of mind that your utility company is billing you accurately.   

Q.  What happens if a billing error is identified?

A.  URRSI will notify your utility provider of the error and make a refund request on your behalf.  We will communicate this information to you so that you are aware of the corrections and the anticipated refund.  You will only be invoiced from URRSI if we are successful in obtaining a refund for you.  All future savings are 100% yours to keep.

Q.  Can't we do this ourselves?

A.  If you could, you would have done so already.  Very few organizations have the staff or expertise to audit their utility expenses thoroughly and effectively.  URRSI is able to provide timely comprehensive utility audits because our specialists bring years of utility billing experience and analysis.  We are acutely aware of practices, rates, terminology, and issues that may result in errors on your utility bill.  And if you believe your bill is accurate, why not have us validate those findings anyways?  Again, as stated throughout, our services are absolutely FREE unitl we identify a credit or refund for you, then we co-share in those.  We are only paid if you get money back.

Q.  How do you get paid?

A.  When we are successful in processing a refund on your behalf - you pay us a portion of those funds after you have received them.  There is never a net cost to you or your company, only a net savings/refund.  As a reminder, all future savings are 100% yours to keep.  It's that simple!

Q.  I received some marketing info from you.  Why?

A.  We have wizards in our marketing team who have studied all the utilties and the customer types we typically audit.  If you received a marketing communication from us, whether email, fax, or USPS, it's because your utility bill has a very high probability of having an error.  We have a greater than 75% success rate for all our clients we proactively identified.  Since there is a 3 in 4 chance we can save you money, at no cost to you, why are you not signing up right this minute?!?!? Please complete the two simple forms we need in order to get your utilit bill audit started.

If you have more questions, we have more answers.
Don't delay - contact Utility Revenue Recovery Specialists, Inc. today.

*Available to share due to public record law in Florida.  Personal information redacted.